Eighteen (18) percent of the vehicle operators and three percent of the customers reported feeling least secure on transit systems. Among those who feel very secure on transit systems, 48 percent of customers reported feeling very secure compared to 26 percent of operators.

In general, operators do not feel as secure as customers in areas surrounding transit systems. Twenty-seven (27) percent of operators indicated they do not feel secure in the areas around the system, compared to only 10 percent of customers. Conversely, 70 percent of customers gave high ratings to the perceived security of the surrounding area compared to 43 percent of operators.