While there has been an increased focus on transit safety and security in recent years, the need for enhanced patron and transit operator security remains an important issue. Public perception that transit systems are unsafe, particularly in urban areas, continues. One effect this negative perception can have on a transit system is reduced ridership. While crime prevention is primarily a local responsibility, riders and potential riders are deterred unless they perceive the entire trip, including waiting areas, to be safe and secure.

It is imperative that transit agencies keep current on the state of safety and security of their transportation system and the perception of transit patrons. Transit agencies throughout the country face the daily challenge of maintaining a favorable opinion of their service. Previous FTA studies have indicated that a transit customer’s perception of safety and security is affected by the agency’s efficiency, on-time performance, and consistency in responding to and correcting security situations.

Objective

The objective of this project is to provide FTA and transit agencies information about the perception of transit system security. The results of this study will provide input to FTA in addressing strategic security improvement goals and will give transit agencies insight on improving customer and employee perceptions of security.